PURPOSE OF JOB:
Working as part of the Account Management Team, this role will take responsibility for retaining existing sales, identifying new business opportunities within an existing designated customer portfolio and converting them into profitable sales to ensure you meet Unipart Rail’s targets for sales, profit and growth.
Ensure Health & Safety is maintained and upheld throughout all operations.
Maintain and develop key relationships with designated customer portfolio.
Develop and maintain the CRM database accurately and in a timely manner updating the business where necessary.
Support the maintenance and development of Customer Account Plans.
Attend regular operational reviews with the customer.
Production of agendas/minutes/information packs.
Generate and monitor account performance KPIs/Dashboard ensuring regular reports are circulated internally and issued to the Customer.
Resolving customer related concerns/complaints and escalating where necessary.
Supporting the Business Development Manager to improve the customer engagement position.
Plan, prepare and support bid responses working with the Business Development Manager for your designated customers.
Communicate new products and services to customers with a view to generate profitable sales.
Maintain extensive knowledge of current market conditions, and provide the Business Development Management Team with market activity feedback.
Provide information to the Business Development Manager to enable them to produce the monthly report.
To achieve and maintain a minimum of level 3 in the Unipart Way Competencies.
To achieve and maintain the targeted level in the core Customer Engagement competencies.
Minimum 1-2 years experience in a relevant environment with proven experience of account management
Business retention and sales and growth experience
Ability to sell and negotiate with closing and follow-up skills
Application of the highest ethical standards in all dealings and transactions
Can analysis and present data
Takes ownership of problems and initiates solutions
5 GCSE Grade C, or equivalent
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