Customer Service Advisor x 2 – DMBC

Full Time
Posted 7 months ago

Role Title: Customer Service Advisor

Based at: Civic Office, Waterdale, Doncaster, DN1 3BU
Salary details: Grade 5 LW – £17,171 – £17,958
Contract Type: Open Ended – Full Time 37 Hours Per Week
Closing date: 31st March 2019

There’s never been a more exciting time to join Doncaster Council.

We are passionate about Doncaster – it’s a great place to live, do business and visit.

We have plenty to shout about – Doncaster is the UK’s best connected location, we have many major developments in the pipeline, a vibrant urban centre with a thriving arts and cultural scene, sport and leisure attractions, wonderful green spaces and a fascinating heritage.  We firmly believe, as do our partners, that Doncaster is the place to be with a bright future and ambitions ahead of it.  But don’t just take our word for it – anyone joining the council, can look forward to expanding their knowledge and skills in a dynamic, creative and nurturing environment while truly making a difference to the communities we serve.

We are currently recruiting for Customer Service Advisors who are passionate about delivering a first class service, across an array of access channels. The post will be part of a strong and supportive team, all of whom work hard towards meeting our service and quality standards. We are looking for a hardworking and conscientious person to work in a busy environment. The ideal candidate will have excellent customer service skills, ability to communicate effectively both written and verbal skills, across a wide range of audiences.

Further details about the responsibilities and requirements of the role are contained in the job profile and role summary.

In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, local government pension scheme and access to a range of staff discount and flexible benefits schemes. Visit our Working in Doncaster page to find out more.

Shortlisting will take place w/c 1st April, followed by telephone interviews on the 4 & 5th April, successful applicants will be invited to a face to face interview/assessment 10th and 11th of April.

For further information about the role please contact:
Jill Hargadon, Tel: 01302 735360,

Doncaster Council is committed to meeting the needs of our diverse community where we strive to improve the quality of life for all. We are also committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share these commitments.

English Fluency Duty Under The Immigration Act 2016: As you are applying for a customer facing role, you must have the ability to converse easily with customers being able to provide advice and guidance in accurate spoken English.

To apply please follow the link –

Job Features

Job CategoryCouncil Vacancies
Salary£17,171- £17,958
Closing Date31/03/19

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