Here at Next we’re committed to providing a friendly, helpful service to our online customers that contact us. This could be sorting out a missing parcel or an account query but you’ll put the customer first.
This is a unique customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service. Our call centre in Armthorpe has doubled in size over the last 2 years and with future expansion on the horizon it has never been a more exciting time to join the Next Online family.
4 on 4 off 1pm to 11pm (33.25 hours per week)
3 weeks full time training to commenceAugust 2019
We are looking for people who are as passionate about customer service as we are, and who have ideally worked in a call centre before. However, don’t worry if you don’t have the experience of working in a call centre we are happy to consider people who thrive in helping people whether this has been in retail, hospitality or care. We provide 3 weeks of in –depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.
You’ll also be required to:
- Give exceptional customer service by truly listening to the customer and resolving their queries
- Treat every customer like it’s your first and only customer that day
- Navigate through various computer systems, liaise with other teams across Next if required
- Work to set Key Performance Indicators and Standard Level Agreements.
- Engage with customers and colleagues, creating a people focused work culture.
You’ll receive £9.04 per hour plus as additional £1 when working at the weekend. During our peak trading periods you’ll also be required to work an additional 4 hours for 20 weeks of the year.
- Quarterly Bonus
- 25% staff discount
- Up to 70% at our staff shops
- Subsidised canteen
- Free parking
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months.
To apply please follow the link – https://careers.next.co.uk/vacancies#/Item?id=487316&title=CustomerServiceAdvisor&location=DoncasterSouthYorkshire
|Job Category||External Vacancies|